• Assertiveness
• Telephone Techniques
• Selling & Negotiation
• Customer Care
• Handling Conflict
• Motivation

Learn how to blend the softer leadership skills with the tough skills you need to drive your organisation or team forward in good or bad times.

Strike a balance between support and direction, people and the bottom line business.

Adapt your skills, hard or soft, to get the most from every situation. Learn how to communicate by building rapport and treating customers, colleagues and friends the way they want to be treated.